Refund & Return Policy

All purchases made through the fundraiser are considered final sale. ScoutsMedic does not accept returns, exchanges, or refund requests based on preference, change of mind, ordering the wrong item, selecting the wrong color, or no longer wanting the product.

A refund or replacement may be considered when a product is defective.

To submit a defective-product claim, you must:

• Report the defect within 30 days of receiving the product.
• Provide your order information.
• Provide reasonable proof of the defect, such as clear photographs or other documentation requested by ScoutsMedic.
• Contact ScoutsMedic through the website’s Contact section.

Claims submitted after the 30-day period may be denied.

ScoutsMedic will review the information you submit. If the product is confirmed to be defective, ScoutsMedic will determine the appropriate resolution, which may include a replacement or refund.

The defective-product policy does not cover damage caused by misuse, abuse, modification, improper storage, normal wear, or damage occurring after delivery that was not caused by a product defect.

For any order question, contact ScoutsMedic through our Contact section.