Support

Frequently asked questions.

Is this fundraiser run by Huntsville Hospital?

This fundraising campaign features ScoutsMedic products in support of Huntsville Hospital Foundation. Huntsville Hospital Foundation is the fundraising organization benefiting from the campaign. ScoutsMedic, an independent supplier, handles the catalog and fulfillment.

What does this fundraiser support?

This fundraiser supports Huntsville Hospital Foundation, with funds raised through the campaign benefiting emergency and disaster preparedness initiatives. By purchasing participating ScoutsMedic products, supporters can prepare themselves and their families while helping strengthen preparedness within the Huntsville community.

How much is shipping?

Shipping is a $5 flat rate per order, no matter how many products you buy. Local pickup at Huntsville Hospital Main is free.

When will my order arrive?

All products except the Go Bag have estimated delivery at the end of January 2027. Go Bag delivery timing is TBD due to production times.

How do I know if I qualify for local pickup?

Enter your ZIP code on the Local Pickup page or in the cart. If your ZIP is in the local pickup area, free pickup at Huntsville Hospital Main is recommended — but you can always choose shipping instead.

Where do I pick up my order?

Pickup is at Huntsville Hospital Main — the exact pickup area will be provided two weeks before pickup. Please wait until your order is confirmed ready before arriving.

Is my payment secure?

Yes. Checkout is processed securely through Shopify. Card details are never handled by this storefront.

What's included in the Go Bag Bundle?

The Go Bag purchase also includes two Scoutguard kits and one Trauma Guard — $1,185 of retail value for $950.

Can I return or exchange my order?

All fundraiser purchases are final except for defective products. See Returns & Refunds below for details.

Is ScoutsMedic part of Huntsville Hospital?

No. ScoutsMedic is an independent first aid supplies provider supporting this fundraiser. ScoutsMedic does not participate in Huntsville Hospital’s clinical, medical, administrative, or day-to-day operations. The hospital branding appearing on this fundraiser website relates to the fundraiser itself.